I never knew that one can profile someone so easily and quickly. Maxine introduced the simplest way to do so with her 2-steps approach which will definitely come in handy for HR professionals like me who constantly need to engage staff and stakeholders. Maxine guides the reader on what kind of strategies one should adopt to manage the different profiles of people. I also like the way the book is being arranged, with the flexibility to start at any chapter. This book is not just meant for Salespersons, but it is for everyone in any profession. If one has been struggling in putting across their ideas or having challenging times in managing their bosses. Look no further, this is the book one must read.